Originally Posted by kennyo7
Positive experience is not a healthcare measure. Its a measure of personal satisfaction. Its subjective and has absolutely nothing to do with the quality of healthcare at the VA. As the two published studies i posted quality of care at the VA based on actual health care measures is superior. Nice try though.
Of course it is. A patient who says, "The doctor's and nurses here suck" is in fact a valid metric. The problem with many physicians ( even ones I have used in the past) is they know medicine but understand little else. Perception is a real measure. It's called attitude. Every business I know measures and values perception.
If half the people say "You suck". Then guess what - You suck.